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Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.

You've both been put in a crappy situation by the management of Amazon.

And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?

The more of us who post it, the more people who will be able to find it.

If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.

International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.

Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.

And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?These are some new phone numbers provided by visitors to this page. More than 5000 people were here in November, and more than 4500 in October. (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times.You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.

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